Website Maintenance Services in Kenya
Your Website’s Health Is Too Important to Ignore
A neglected website is a risky website — slow, outdated, and vulnerable to security threats.
At Nelium Systems, we offer proactive, professional website maintenance that keeps your site secure, updated, and performing at its best.
Whether you need peace of mind for your WordPress site or full-service care for a complex web app, we’ve got the systems and support to keep you running smoothly.
Why Work With Us for Website Maintenance?
- ✅ Proactive, Not Reactive – We don’t wait for things to break. We prevent problems before they happen.
- ✅ WordPress Experts – From plugin updates to uptime monitoring, we keep your CMS lean and clean.
- ✅ Full Support – Need to add a page? Update content? We’re your on-call web team.
- ✅ Security First – Regular malware scans, backups, and patches — always applied on time.
What’s Included in Our Web Maintenance Plans
- – Core software and plugin updates (WordPress, CMS)
- – Security monitoring and malware protection
- – Site backups (daily/weekly)
- – Page speed and uptime monitoring
- – Broken link and SEO health checks
- – Content updates and UI tweaks
How Our Maintenance Works
- Site Audit – We start with a deep technical check to assess current health.
- Setup – We configure backups, monitoring, and admin access safely.
- Scheduled Tasks – You get a calendar of updates and ongoing care.
- Reporting – Monthly summaries of updates, issues resolved, and recommendations.
- Support On-Demand – We’re available for fast fixes or content edits anytime.
FAQs
Q: How often will my website be updated?
A: That depends on your plan — we offer weekly and monthly update cycles.
Q: Do you only support WordPress?
A: No. While we specialize in WordPress, we also maintain custom PHP, HTML, and Laravel-based sites.
Q: Will you back up my entire website?
A: Yes — full backups are included and stored securely offsite.
Q: Can I request edits like adding blog posts or new team members?
A: Absolutely. Our plans include a set number of monthly content updates.
Let’s Keep Your Website Running Like Clockwork
Reliable websites don’t happen by chance — they’re maintained. Let Nelium Systems handle the behind-the-scenes work while you focus on growth.
📞 Call us: +254 111 653 164
📩 Request a Maintenance Plan Quote
Got a Project in Mind? Let’s Talk.
From strategy to execution, we help ambitious brands bring their ideas to life online. Let’s create something meaningful together — starting with a conversation.
Phone: +254 710 520 510
Email: hello@neliumsystems.com
How website maintenance actually works in Kenya in 2026
Most Kenyan businesses think website maintenance is "I'll deal with it when something breaks." Then their site gets hacked, defaced with casino spam, removed from Google, and they're losing leads for 3 weeks while a developer they barely know tries to clean it up. We've cleaned up dozens of these — every cleanup costs the client more than 12 months of preventive maintenance would have.
At Nelium, we run managed maintenance for around 80 active client sites — WordPress, WooCommerce, Shopify, custom builds. Below is what proper website maintenance covers and why it's the cheapest insurance most Kenyan SMEs aren't buying.
Backups before everything
Daily off-site backups, retained for at least 30 days, restorable in under an hour. We use UpdraftPlus + S3 (or BackupBuddy + Stash) so backups live somewhere different from your hosting account. The single most common mistake we see — businesses with backups stored only on the same server that got compromised. When the server falls over, the backups go with it.
Updates done carefully, not blindly
WordPress core, themes, and plugins get updated weekly — but not blindly. We test major updates on staging environments first, especially for e-commerce sites where a bad update can break checkout. Auto-updates are configured for security patches; major version updates go through manual review. About 5% of updates per quarter break something somewhere; the staging-first workflow catches them before they hit production.
Security monitoring is layered
Wordfence (or similar WAF), file-integrity monitoring, login-attempt monitoring, malware scanning, automatic IP blocking for brute-force attempts, two-factor authentication for admin accounts, and disabled XML-RPC. Plus Cloudflare in front of the site to absorb most of the noise. The sites we manage average less than 1 successful intrusion per 200 site-years; the unmanaged sites get hit on a 6-month cadence.
Performance regression catching
Sites get slower over time as plugins are added, images uploaded without optimization, and caching configurations drift. Monthly performance checks catch regressions early. We re-optimize image libraries, audit plugin lists for bloat, refresh caching configurations, and document any improvements in the monthly report.
Small content changes — fast turnaround
The "I just need to update the prices on the services page" requests are included up to a couple of hours per month in standard tiers. Most clients use this for monthly content updates, banner swaps, blog publication, and seasonal promotions. Larger projects (new pages, new features) are quoted separately.
How we structure maintenance retainers
Onboarding (week 1)
Audit current state, fix any critical findings, set up backups, monitoring, security, document the site, set up communication channels (email + WhatsApp + ticket system).
Ongoing monthly cadence
Weekly updates, daily backups, continuous monitoring, monthly performance and security report, ad-hoc small changes within retainer hours, emergency response per SLA.
Quarterly health checks
Deeper review every quarter — full security audit, full performance audit, plugin/theme review for upgrade or replacement candidates, recommendations for new improvements.
Talk to us about maintenance that prevents fires
- Request a maintenance audit — we review your current setup and send recommendations with pricing.
- WhatsApp or call: +254 758 870 937 or +254 710 520 510.
- Email: business@neliumsystems.com.
Frequently asked questions
What's included in monthly website maintenance?
Daily off-site backups, weekly security and plugin updates, monthly performance check (Core Web Vitals, page-load times), malware scanning + cleanup if affected, uptime monitoring with email/SMS alerts, SSL certificate management, monthly small content changes (1–2 hours), and emergency response within agreed SLA. Larger or more complex sites add advanced monitoring and priority support.
How much does website maintenance cost in Kenya?
Standard maintenance retainer (small business sites): KES 8,000–15,000/month. Mid-tier (e-commerce, larger sites with more frequent updates): KES 18,000–35,000/month. Enterprise or high-traffic (advanced monitoring, faster SLAs, larger content allotments): KES 45,000+/month. Pricing scales with traffic, complexity, and SLA requirements.
What if my site gets hacked?
Included in maintenance retainers. We restore from clean backup, identify the entry vector (vulnerable plugin, weak password, compromised hosting), patch the cause, remove malware, request reinclusion in Google Safe Browsing if blacklisted, and provide a written incident report. Most cleanups complete within 4–24 hours.
Can you maintain a site you didn't build?
Yes. About 40% of our maintenance clients have sites built by other agencies or freelancers. We do an initial audit (security, performance, plugin sanity), implement fixes for any critical findings, then onboard onto our standard maintenance workflow. Onboarding fee is KES 25,000–80,000 depending on findings.
What's the response time if my site goes down?
Standard tier: best-effort within 4 business hours. Priority tier: 1 business hour. Enterprise: 30 minutes 24/7. We monitor uptime continuously via UptimeRobot/StatusCake — we usually know about downtime before clients do.